FAQ

Is KAPOW a Legitimate and Registered Business?

Yes, we are! KAPOW Corp. is a legally registered company in South Korea. We take pride in providing: 💯 Authentic Pokemon Cards 🚀 Fast & Secure International Shipping 🌟 Trusted Service with Customer Satisfaction Shop with confidence at KAPOW! 🛒 ⚡
Are the Products Authentic?

✅ Yes, we only sell 100% authentic pokemon products. 🃏 The Korean pokemon cards are produced by Pokemon Korea, Inc.
How Long Does Shipping Take?

🚀 Fast & Reliable! Most orders arrive within 3 to 6 business days. 📌 Tracking Included: Upon dispatch, you'll receive a tracking number. ⚠️ Possible Delays: While we strive for speedy delivery, customs inspections or unexpected events may occasionally cause delays. We appreciate your patience!
Some Items are 'Out of Stock' - When Will They Be Available?

Pokemon products are in high demand, and some items may sell out quickly. But don't worry! 🔄 We restock every week! 📢 Stay updated! Follow us on Instagram (@kapowstore) for restock alerts. If a specific item is sold out, check back soon - we're always working to keep your favorite sets in stock!
Do I need to pay Import Duties and Sales Tax (VAT/GST)?

Pokemon Trading Cards are classified as 'Playing Cards' (HS Code: 9504.40). 📌 For US Customers: Import Duty: 0% (under KORUS FTA since 2012) Sales Tax: 0% Note: Orders over USD 800 subject to Merchandise Processing Fee (about USD 30) *This may soon change due to President Trump's new policies* 📌 For Canadian Customers: Import Duty: 0% VAT: Between 7 to 20% (Depending on which state) Note: May be subject to additional handling fees by couriers 📌 For UK Customers: Import Duty: 2% VAT: 20% Note: Orders are subject to Clearance Fee (about GBP 8) 📌 For Australian Customers: Import Duty: 0% (under KAFTA since 2014) GST: 0% upto AUD 1,000 (about USD 620) Note: Orders over AUD 1,000 are subject to 10% GST and Processing Fee (about AUD 100) 📌 Other International Customers: Your country's customs office may charge duties, tariffs, taxes, or fees ranging from 5% to 25% based on local regulations. Disclaimer: The information above is provided for reference only. Please check your country's import regulations before placing an order. KAPOW Corp. is not responsible for any duties, tariffs, taxes or fees imposed by customs authorities. Any additional charges must be paid by the recipient.
Do You Offer Wholesale or Bulk Orders?

✅ Yes, we do! We offer special discounts for bulk purchases. ✉️ Interested? Contact us at calvin@kapowstore.com to discuss the pricing and availability. Let's work together to get you the best deal. 🚀
Can I Return a Product?

Due to the nature of sealed trading card products, we do not accept returns. However, if your order arrives damaged or does not match the description, please contact us - we will work with you to find a solution. 🛑 Order cancellations: Must be requested prior to shipment. Please note that a 8% cancellation fee will be applied to cover non-refundable payment processing costs. ✉️ To cancel your order, please email calvin@kapowstore.com with the subject line: "CANCEL ORDER #...".